Help

Useful tips and advice for using the Government Internet facilities

Browser compatibility and screen resolution
The Internet pages are optimised for Microsoft Internet Explorer 6.0 (or later) and Mozilla Firefox at a resolution of 1024x768 pixels. Java-Script is not required. When using older versions of web browser, graphic anomalies can occur in the way that fonts and styles are displayed.

Barrier freedom
The services provided are implemented in line with the guidelines set out in the Ordinance on the Creation of Barrier-Free Information Technology in Accordance with the Act on Equal Opportunities for Disabled Persons (Barrierefreie Informationstechnik-Verordnung – BITV), and meet all the requirements specified in that Ordinance. A barrier-free text version of the service is thus not required.

Changing the font size
You can configure the font size within your web browser to suit your own individual visual capabilities.
To do this, in Internet Explorer, click on “View” on the menu bar, then on “Font Size”, and then choose the font size that suits you best. In Netscape, click on “Display” on the menu bar, then on “Text Zoom”, and then choose the font size that suits you best.

Use of cookies
The website is managed without the use of cookies.

Help in Downloading PDF Documents
The PDF Reader is software which is free of charge and freely available, and which allows PDF files to be displayed and printed on all major system platforms. If you do not yet have this software, you can download it free of charge here.

How do I download a PDF file?
If Acrobat Reader is installed, you can view the PDF documents directly in your web browser by clicking on the file symbol. If your Internet browser does not support the software, or if you want to save the document directly on to your hard disk, right-click the mouse on Download (in Windows) or hold down the right-hand mouse button (in Macintosh), and then, from the context menu, choose “Save Target/Link As...”. Indicate the drive and the folder on your PC in which you want to save the file.

Help in downloading video files
Video files are provided in the formats Real Video and Windows Media. Playback starts as soon as part of the video is downloaded on to your computer.
Should any problems occur in playing back the video, this could be caused by the version of the software installed on your computer. Please download the latest versions of the video players, free of charge, online.

Searching the website
We offer you a comprehensive search function covering the entire range of services provided. You can search the pages for any search terms you enter.
To do this, use Quick Search at the top of the page.

Printing documents
On every full-page version of a document, you will find a hyperlink to Print View. This will allow you comfortably to print a text in DIN A4 format without it showing the navigation or header bars. To print in this way, choose Print View and then the ‘Print’ function in your web browser.

Disclaimer
All contents of this website have been collated and checked with great care. However, no guarantee can be given that information is always complete or up-to-date.
No responsibility is accepted for information coming from outside sources to which references or hyperlinks are provided on this website.